Case Study One

Client: National Provider / Retail Focus
Current Status: 60 locations Nationally
Original Status: 3 locations within QLD

Scope:

Explore was contracted to design and implement an easy to use Staff Training Program that:

• Would endure shifts in consumer trends.
• Was easily relocatable to accompany planned acquisitions.
• Was succinct and maximised time spent in training.
• Accommodated diversity in the competency of staff skill realization and levels of understanding.

Outcome:

Over a period of 7 years, Explore “rolled out” an expansive and comprehensive Training Program that began with the Level 1 SACS Course included in the Company Induction, a system that is still in place today. Working hand in hand with the HR department of this Company, Explore were able to ensure that a uniform skill base was established and maintained. We also built and created personal value into the training so that staff was keen to train on a regular basis, to become the best they could be for the company – a win / win situation.

Explore Courses Used:

• Level 1 SACS – Sales and Customer Service
• Level 2 SACS – Sales and Customer Service
• Management Training
• Teambuilding and Company Culture
• Motivation / Leadership